Privacy & Data Policy

Information We Collect

We collect only what is necessary to fulfill your order, communicate with you, and keep this site running well.

Provided Directly

Collected Automatically

What We Never Store

We do not store full card numbers, bank account credentials, or cryptocurrency wallet keys. Every payment is processed by a PCI‑compliant third‑party processor; we receive only a transaction confirmation and the last four digits of the card, kept for receipts and dispute resolution.

How We Use Your Information

Cookies & Tracking

We use cookies and similar technologies to remember your cart, keep you signed in, measure how the site performs, and serve relevant advertising.

We honor browser Do Not Track signals where technically supported. You can opt out of advertising-related tracking directly: Google Analytics opt‑out, Google Ads settings, or Meta ad preferences. Blocking all cookies in your browser may break parts of the site that depend on them.

Third‑Party Service Providers

We share only the minimum necessary information with vendors who help us operate. Each is bound by their own privacy obligations and may only use your information to provide services to us.

We may also disclose information when required by law (a court order, subpoena, or regulator request) or to protect our legal rights, our customers, or the public.

How Long We Keep Your Information

We retain customer data for as long as your account is active or until you request deletion, whichever comes first. Certain records are kept longer where legally required, such as tax records, fraud investigations, or open disputes.

Your Rights

Regardless of where you live, you can access, correct, or delete the personal information we hold about you (subject to the legal retention exceptions above), opt out of marketing email via the unsubscribe link in any message, and opt out of advertising trackers using the tools listed in Section 03.

If you are in the European Economic Area, the United Kingdom, or Switzerland, you also have rights under the GDPR, including data portability and the right to object to or restrict processing. If you are a California resident, you have rights under the CCPA/CPRA, including the right to know what categories of personal information we’ve collected, the right to delete it, and the right to opt out of any “sale” or “sharing” of personal information, which, again, we do not do.

To exercise any of these rights, email support@aether-laboratories.com from the address associated with your order. We respond within 30 days.

Data Security

We protect your information with industry-standard safeguards: TLS/SSL encryption in transit, encrypted storage of order records, role-based access controls across our team, and PCI-compliant payment terminals. No system is completely secure, but we work continuously to reduce risk.

In the unlikely event of a data breach affecting your personal information, we will notify affected customers without undue delay and in accordance with applicable law, along with the steps we’re taking to contain it.

Children’s Privacy

This website and its products are intended for adult researchers and laboratory professionals. We do not knowingly collect information from anyone under 18. If we discover we have collected information from a minor, we delete it.

International Users

Aether Laboratories operates from the United States. If you visit our site from outside the U.S., your information will be transferred to and processed in the U.S., which may have different data-protection laws than your country.

Research Documentation Requests

Certificate of Analysis and other technical documentation requests are handled by our support team separately from marketing data, and are used only to locate and deliver the requested record, never to build a marketing profile.

Changes to This Policy

We may update this Privacy Policy from time to time. The version posted at the time you visit or place an order is the version that applies. We will update the effective date above whenever we make material changes, and notify customers by email when appropriate.

Contact Us

For any privacy question, data-access request, or complaint, reach out through the channel below.

This Privacy Policy applies to all visitors and customers of aetherlaboratories.com.